Understanding webhook retry and backoff policies
Last updated: June 24, 2025
When a webhook request fails to deliver, our system automatically implements retry logic with exponential backoff. Here's how it works:
Default retry behavior
Initial retry attempt: 1 minute after failure
Subsequent retries: Exponential backoff with maximum delay of 1 hour
Total retry duration: Up to 30 days
Configurable parameters
The following aspects of the retry policy can be customized:
Initial retry delay
Maximum delay between retries
Total retry duration
After the 30-day retry period (or your configured duration) expires, the webhook service will stop attempting to deliver the failed request.